Due to scheduled maintenance this site may be unavailable on {dayofweek}, {date} from {time} until {time} (PST)

Skip Navigation

Communication in a Diverse and Changing Workplace

A required course in the Business Administration, Human Resources Management and Organizational Leadership & Communication certificate program.

Course closed to new registrations: Call ( 949 ) 824-5414 for more information or sign up below to be notified when this course becomes available.×

Course Description

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the modern workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating with technology (email, skype, texting, etc.).

  • Be notified when this class becomes available!

  • Details
  • $640
  • January 29, 2024 to March 17, 2024
  • Delivery Mode: Online
  • Reg#: 00072
  • ID/Units: MGMT X487  (2.00)
    ( Section 1 )
  • Quarter: WINTER 2024


Jeanette Jones, M.B.A.,CHE, is a professor of hospitality management for Cal State Long Beach and Cypress College with 20 years of management, leadership, training and human resources experience. In addition to teaching, Jeanette has been employed by Marriott International as a human resources professional for nearly two decades and holds professional certifications in human resources, online teaching, hospitality education and Meyers-Brigg facilitation. She is a member of the Society for Human Resources Management and the American Hotel and Lodging Association.

Textbook Information

Textbooks for your course may be purchased from any vendor or bookseller of your choice.

Required Textbook(s):

Book - ISBN: 9781595620156

Meeting Schedule

EventDateDayStart TimeEnd TimeLocationRoom
START01/29/2024Monday------Online (Access Begins)---
END03/17/2024Sunday------Online (Access Ends)---