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Communication in a Diverse and Changing Workplace

A required course in the Business Administration, Organizational Leadership and Communication; an elective course in the Human Resources Management Certificate Program.

Course Description

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the modern workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating with technology (email, skype, texting, etc.).

Students in this course will be required to record and upload a video file. Students must have access to a microphone/headset, webcam and recording capabilities. Smart phones and tablets with these features can be used to complete these activities.

NOTE: This course may have optional, live sessions via Zoom. The sessions will be recorded and posted for students who are not able to attend. The Zoom meeting link and password to join will be provided in your course. A device with audio and visual will be needed to participate. The following student guide provides additional resources/information on how to use and access your courses Zoom sessions.

  • Details
  • $630
  • January 24, 2022 to March 13, 2022
  • Delivery Mode: Online
  • Reg#: 00079
  • ID/Units: MGMT X487  (2.00)
    ( Section 1 )
  • Quarter: WINTER 2022


Diane Spiegel is the author of The Gen Y Handbook, a principle at The End Result Partnerships and is a recognized leader in corporate education and leadership development. With more than 25 years of experience, Diane is an innovator and thought partner who created the firm's successful training methodology, Sage Leadership Tools. An organizational architect, Diane specializes in developing training plans and workshops that offer organizations a strategic process to educate and develop talent, and provide a framework for cultural and organizational change.

Textbook Information

Textbooks for your course may be purchased from any vendor or bookseller of your choice.

Required Textbook(s):

Book - ISBN: 9781595620156

Meeting Schedule

EventDateDayStart TimeEnd TimeLocationRoom
START01/24/2022Monday------Online (Access Begins)---
END03/13/2022Sunday------Online (Access Ends)---