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Conflict Resolution

A required course in the Organizational Leadership & Communication certificate program and an elective course in the Human Resources Management certificate program.

Course Description

Conflict is inevitable in organizations. Conflict may occur between individuals, teams, departments, or organizations. While conflict is typically viewed as negative, it can actually be positive and lead to better decision-making and solutions in organizations when using appropriate communication practices. What makes conflict negative or positive is the way in which it is handled and the resulting outcome. In this course students will develop practical skills to manage conflict, strengthen relationships, and build trust in organizations. Participants will examine causes of conflict, pros and cons of different styles of conflict, and methods of conflict resolution. The class also focuses on managing perceptions and emotions during conflict and working collaboratively toward a win/win resolution.

Early registration recommended. You may access your online course on the first day of class by 12pm (noon) Pacific Standard Time. This online course may include webinars using an online conferencing tool called Zoom. All webinars will be recorded and posted on the course website for those who cannot participate in the live sessions.

  • Details
  • $637
  • July 11, 2022 to August 21, 2022
  • Delivery Mode: Online
  • Reg#: 00109
  • ID/Units: MGMT X497.35  (2.00)
    ( Section 1 )
  • Quarter: SUMMER 2022


Patty Malone, Ph.D, is a Professor of Communication at California State University Fullerton where she teaches organizational, business, interpersonal, and presentational communication courses. She is also a Corporate and Public Trainer for Dale Carnegie. She has worked in the field of Communication for over 20 years as a TV News Anchor, in Public Affairs and Corporate TV in the aerospace industry, and as a Sales Director for Mary Kay Cosmetics. She has won numerous awards for her work in all of these industries. In addition she has facilitated workshops and trainings on business and professional presentation skills, resolving conflict, and leadership skills at numerous conferences. She is also a speaker and frequent TV guest focusing on interviewing skills and recession-proofing the job search.

Textbook Information

Textbooks for your course may be purchased from any vendor or bookseller of your choice.

Required Textbook(s):

Book - ISBN: 9781259955525
Wilmot & Hocker, 10 ed, McGraw Hill

Meeting Schedule

EventDateDayStart TimeEnd TimeLocationRoom
START07/11/2022Monday------Online (Access Begins)---
END08/21/2022Sunday------Online (Access Ends)---