A required course in the Organizational Leadership and Communication Certificate Program.
This course focuses on communicating across diverse cultures in today’s complex global business world. Culture affects and is affected by the communication practices we use. As the world of work becomes more globally interconnected and culturally diverse we need to successfully communicate across cultures and effectively handle diversity. Different cultures have different meanings for verbal and nonverbal communication and negative consequences can result when those cues are misinterpreted. This course increases sensitivity to other cultures and increases awareness of our own cultural backgrounds. Students will develop the skills to deal with the challenges of intercultural communication in a variety of work contexts and apply the principles of effective intercultural communication through theoretical, ethnographical, and practical tools from the interpersonal to global level.
Early registration recommended. You may access your online course on the first day of class by 12pm (noon) Pacific Standard Time. This online course may include webinars using an online conferencing tool called Zoom. All webinars will be recorded and posted on the course website for those who cannot participate in the live sessions.
Patty Malone, Ph.D, is a Professor of Communication at California State University Fullerton where she teaches organizational, business, interpersonal, and presentational communication courses. She is also a Corporate and Public Trainer for Dale Carnegie. She has worked in the field of Communication for over 20 years as a TV News Anchor, in Public Affairs and Corporate TV in the aerospace industry, and as a Sales Director for Mary Kay Cosmetics. She has won numerous awards for her work in all of these industries. In addition she has facilitated workshops and trainings on business and professional presentation skills, resolving conflict, and leadership skills at numerous conferences. She is also a speaker and frequent TV guest focusing on interviewing skills and recession-proofing the job search.
Textbooks for your course may be purchased from any vendor or bookseller of your choice.
UNDERSTANDING INTERCULTURAL COMMUNICATION
Book - ISBN: 9780199739790
Ting-Toomey, 2 ed, Oxford University Press
|Event||Date||Day||Start Time||End Time||Location||Room
|START||05/10/2021||Monday||---||---||Online (Access Begins)||---
|END||06/20/2021||Sunday||---||---||Online (Access Ends)||---