A required course in the Spa and Wellness Management Certificate Program.
Explore human resources management techniques in a spa and wellness environment, including employee recruitment, training, progressive coaching, and termination. Examine the hiring process to gain a better understanding of the administrative requirements, hiring process, and retention strategies. Topics include staffing metrics, recruitment methods, and related employment law. Learn how to engage, motivate, and lead a team to accomplish business goals and create a positive impact in the world. Review the importance of developing a positive workplace culture, fostering employee engagement and motivation, setting and accomplishing goals, and creating meaningful work while maximizing business success.
See enrollment confirmation for login information. Please enroll at least one week prior to the course start date.
NOTE: This course may have optional, live sessions via Zoom. The sessions will be recorded and posted for students who are not able to attend. The Zoom meeting link and password to join will be provided in the course. A device with audio and visual will be needed to participate. The following student guide provides additional resources/information on how to use and access the course’s Zoom sessions.
Christoph Hilscher has an extensive background in international hotel operations and human resources and is currently Director of People at the Pendry Hotel in San Diego, CA. The experience he gained over the years in the hospitality service industry and banking industry, especially his 14 years with Ritz-Carlton in the US and Germany, helped him to get an excellent inside view of the needs and demands of internal and external customers. As an HR professional, Christoph challenges the status quo to bring the associate experience to the next level. With a focus on talent acquisition and associate engagement, he partners with the hotel leadership team to make his hotel an employer of choice. Christoph studied Human Resources at Western Governors University (WGU) and has a B.Sc. in Business – Human Resources Management and a M.S. – Management and Leadership from WGU. He obtained various Leadership Facilitator Certifications from FranklinCovey to include Speed of Trust, 4 Disciplines of Execution, 6 Critical Practices for Leading a Team, 5 Choices to Extraordinary Productivity, and Unconscious Bias.
Textbooks for your course may be purchased from any vendor or bookseller of your choice.
MANAGING HOSPITALITY HUMAN RESOURCES
Book - ISBN: 9780866123969
ROBERT WOODS, 5 ed
|Event||Date||Day||Start Time||End Time||Location||Room
|START||09/27/2021||Monday||---||---||Online (Access Begins)||---
|END||12/05/2021||Sunday||---||---||Online (Access Ends)||---