Introduction to Business Process Optimization

A required course in the Business Administration Certificate Program.

This course will provide participants with an understanding of the components of the Business Process Optimization framework and an awareness of the methodologies, tools and models that serve as its core elements. Participants will be introduced to business process architectures, process maturity models, business improvement standards such as ISO 9001 and ISO 14001 and business improvement methodologies such as Lean and Six Sigma. Participants will also be introduced to the key steps involved in building a BPO framework that satisfies the needs of their organization.

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