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Communication in a Diverse and Changing Workplace (2.00 Units)
MGMT X487
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the modern workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating with technology (email, skype, texting, etc.).
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to be scheduled
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Online
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Modern Business Writing (2.50 Units)
MGMT X446.4
Effective writing is a powerful tool in the business environment. Learn how to articulate your thoughts in a clear and concise manner that will allow your ideas to be better understood by your readers. Improve your business writing skill by learning to select and use appropriate formats for your audience, use the correct medium and adjust your writing style accordingly, as well as identify your objective and communicate it clearly. You'll also learn to spot, correct and avoid the most common writing pitfalls, and gain valuable experience analyzing, writing and revising a wide spectrum of business documents. From a simple interoffice memo to a twenty-page business proposal, learn how to put good business writing to work for you.
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Online
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to be scheduled
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Conflict Resolution (2.00 Units)
MGMT X497.35
Conflict is inevitable in organizations. Conflict may occur between individuals, teams, departments, or organizations. While conflict is typically viewed as negative, it can actually be positive and lead to better decision-making and solutions in organizations when using appropriate communication practices. What makes conflict negative or positive is the way in which it is handled and the resulting outcome. In this course students will develop practical skills to manage conflict, strengthen relationships, and build trust in organizations. Participants will examine causes of conflict, pros and cons of different styles of conflict, and methods of conflict resolution. The class also focuses on managing perceptions and emotions during conflict and working collaboratively toward a win/win resolution.
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to be scheduled
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Online
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Influence, Persuasion, and Negotiation (2.50 Units)
SOCECOL X457
In this course, we study three forms of interaction for the purposes of having an effect on another individual’s opinion, behavior, perspective, decision making or actions. The course will address Influence in both the workplace and outside of it by looking at forms of influential behavior, human tendencies regarding influence as well as the distinctions between influence and manipulation, coercion and authority. Our study of persuasion will include an in-depth evaluation of the different forms of Persuasive Powers as well as the role emotion and relationships play in the art of Persuasion. The final segments of the course focus on the highly intentional form of such interactions: Negotiation. Our study of negotiation espouses the strategy of “Principled Negotiation” in which the goal is not just win-win, but working collaboratively with all involved to maximize the value of the agreement to all parties. The course will culminate with each student preparing a plan to Influence, Persuade or Negotiate with another in a specific, real situation.
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Communicating Across Cultures (2.00 Units)
ANTHRO X497.36
This course focuses on communicating across diverse cultures in today’s complex global business world. Culture affects and is affected by the communication practices we use. As the world of work becomes more globally interconnected and culturally diverse we need to successfully communicate across cultures and effectively handle diversity. Different cultures have different meanings for verbal and nonverbal communication and negative consequences can result when those cues are misinterpreted. This course increases sensitivity to other cultures and increases awareness of our own cultural backgrounds. Students will develop the skills to deal with the challenges of intercultural communication in a variety of work contexts and apply the principles of effective intercultural communication through theoretical, ethnographical, and practical tools from the interpersonal to global level.
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Online
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Leading Small Groups (2.00 Units)
MGMT X497.34
Develop better communication skills in a small group context by exploring the communication processes that are central to effectively leading meetings and working in teams. Most organizations today rely heavily on work teams for projects, problem solving, and decision-making. A diverse mix of people are working on teams of all types, including project teams, self-directed work teams, and virtual teams. This course covers developing leadership in teams, team vision and goals, meeting facilitation skills, active listening skills, increasing creativity, working collaboratively, building trust, relationships, and cohesiveness. It also focuses on managing roles, group norms, conflict, and groupthink.
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to be scheduled
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Virtual or Remote Management and Communication (2.00 Units)
MGMT X497.38
In today's complex global business environment, virtual teams are replacing committees and coworkers are no longer across the hall, they are on the other side of the country or the world. Social networks are becoming a source of power and impact organizational effectiveness. Companies are turning more to virtual teams and management as the world becomes more virtually connected. This class focuses on communication processes in virtual organizations and how to build, manage, and lead virtual teams. With members in various dispersed geographical locations several communication issues relating to virtual management in these organizations are emerging: team building, defusing conflict, emerging networks, building trust, and developing organizational identification among multi-cultural workforces. The class will also focus on the impact of distance and diversity on processes and outcomes as well as examine culturally diverse practices in a global environment.
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Online
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