MGMT X422.2

How to Communicate Effectively at Work

Research concludes that 85% of job success comes from having well-developed interpersonal skills while only 15% of job success comes from technical skills and knowledge.


Whatever your personality profile, your ability to interact effectively with customers, clients, colleagues, managers, and other stakeholders drives your career success and sustainability.


40-50% of those working in today's fast-paced technical or scientific fields, feel added pressure to project more typically-extroverted qualities in order to create rapport and solve problems. Essential communication skills such as speaking up, collaborating on a team, and resolving and managing conflict can be uncomfortable and all too easy to avoid.


This course addresses these differences by using the Everything DiSC Workplace assessment as a framework. At the end of this course, students will be able to:



  • Define workstyle behaviors and communication strategies

  • Practice skills for providing feedback and motivation to others

  • Discuss differences between destructive and productive conflict

  • Identify and describe individual DiSC workstyle behavior



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Course
Approximate Cost TBD
Format Online
Duration TBD
Total Credits 1