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Human Resources Management in Spa & Wellness

A required course in the Spa and Wellness Management Certificate Program.

Course closed to new registrations: Call ( 949 ) 824-5414 for more information or sign up below to be notified when this course becomes available.×

Course Description

Explore human resources management techniques in a spa and wellness environment, including employee recruitment, training, progressive coaching, and termination. Examine the hiring process to gain a better understanding of the administrative requirements, hiring process, and retention strategies. Topics include staffing metrics, recruitment methods, and related employment law. Learn how to engage, motivate, and lead a team to accomplish business goals and create a positive impact in the world. Review the importance of developing a positive workplace culture, fostering employee engagement and motivation, setting and accomplishing goals, and creating meaningful work while maximizing business success.

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  • Details
  • $615
  • April 08, 2019 to June 16, 2019
  • Delivery Mode: Online
  • Reg#: 00101
  • ID/Units: MGMT X426.33  (3.00)
    ( Section 1 )
  • Quarter: SPRING 2019


Christoph Hilscher has an extensive background in international hotel operations and human resources and is currently Director of People at the Pendry Hotel in San Diego, CA. The experience he gained over the years in the hospitality service industry and banking industry, especially his 14 years with Ritz-Carlton in the US and Germany, helped him to get an excellent inside view of the needs and demands of internal and external customers. As an HR professional, Christoph challenges the status quo to bring the associate experience to the next level. With a focus on talent acquisition and associate engagement, he partners with the hotel leadership team to make his hotel an employer of choice. Christoph studied Human Resources at Western Governors University (WGU) and has a B.Sc. in Business – Human Resources Management and a M.S. – Management and Leadership from WGU. He obtained various Leadership Facilitator Certifications from FranklinCovey to include Speed of Trust, 4 Disciplines of Execution, 6 Critical Practices for Leading a Team, 5 Choices to Extraordinary Productivity, and Unconscious Bias.

Textbook Information

Textbooks for your course may be purchased from any vendor or bookseller of your choice.

Required Textbook(s):

Book - ISBN: 9780866123969

Meeting Schedule

EventDateDayStart TimeEnd TimeLocationRoom
START04/08/2019Monday------Online (Access Begins)---
END06/16/2019Sunday------Online (Access Ends)---