Conflict Resolution

A required course in the Organizational Leadership & Communication certificate program and an elective course in the Human Resources Management certificate program.

Conflict is inevitable in organizations. Conflict may occur between individuals, teams, departments, or organizations. While conflict is typically viewed as negative, it can actually be positive and lead to better decision-making and solutions in organizations when using appropriate communication practices. What makes conflict negative or positive is the way in which it is handled and the resulting outcome. In this course students will develop practical skills to manage conflict, strengthen relationships, and build trust in organizations. Participants will examine causes of conflict, pros and cons of different styles of conflict, and methods of conflict resolution. The class also focuses on managing perceptions and emotions during conflict and working collaboratively toward a win/win resolution.