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Leading Successful Organizational Change (1.50 Units)
MGMT X456.71
Managing change in an organization is a dynamic process. Effective change maximizes the alignment between an organization's strategies, structure, systems and culture. It requires an understanding of the systemic inter-relationships among these factors and how changes in one can affect another. This course focuses on planning and implementing change in organizations, with an emphasis on both Methodology and the role of leadership. Participants examine the personal and professional competencies and skills required of individuals who initiate, manage, and are affected by change.
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to be scheduled
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Online
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Modern Business Writing (2.50 Units)
MGMT X446.4
Effective writing is a powerful tool in the business environment. Learn how to articulate your thoughts in a clear and concise manner that will allow your ideas to be better understood by your readers. Improve your business writing skill by learning to select and use appropriate formats for your audience, use the correct medium and adjust your writing style accordingly, as well as identify your objective and communicate it clearly. You'll also learn to spot, correct and avoid the most common writing pitfalls, and gain valuable experience analyzing, writing and revising a wide spectrum of business documents. From a simple interoffice memo to a twenty-page business proposal, learn how to put good business writing to work for you.
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to be scheduled
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Online
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Communication in a Diverse and Changing Workplace (2.00 Units)
MGMT X487
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the modern workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating with technology (email, skype, texting, etc.).
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Online
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to be scheduled
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Presentation Skills (1.50 Units)
MGMT X457.12
The ability to communicate effectively in a professional or personal setting is a valuable asset. To convey ideas and persuade a person or audience that a product, service or idea is best suited for their needs, it is essential to speak articulately. In addition to a client-based audience, it is imperative to be organized and skilled while expressing ideas and opinions to co-workers, employers and professional peers. Throughout the course, participants will be required to give presentations, actively participate in virtual class discussions, interactive exercises, and critique peers on their journey to create compelling presentations.
This course will provide techniques to:
1. Build confidence in front of an audience
2. Organize content to connect with the audience and deliver a powerful message
3. Tackle impromptu speaking
4. Learn how to use your voice as a powerful tool
5. Become cognizant of the impression made through body language, posture, eye contact
6. Utilize visual aids effectively for the greatest impact while delivering the message.
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to be scheduled
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Online
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Presenting Powerful Business Analytics (1.50 Units)
MGMT X481.75
With “big data” becoming bigger by the day, analytics and the ability to capture, analyze and effectively communicate the most important information is arguably becoming a greater challenge than capturing data itself. There is often a great divide between the people who capture and analyze data and those who utilize the data for strategic decision-making. This course focuses on how to communicate effectively with data analysts in order to extract and capture the most valuable information needed and how to become an effective data storyteller in order to move people to make the right and best decisions. Participants will learn to choose effective visualization tools to present information with context, insight and interpretation, including building and presenting an infographic or business dashboard.
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Online
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to be scheduled
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