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Business Process Optimization

Specialized Studies Program Online!

Program Discontinuation Announcement: Please note that the Business Process Optimization Specialized Studies Program will be discontinued after spring 2017. If you have already taken MGMT X410.50 (Introduction to Business Process Optimization), you now have the opportunity to take MGMT X410.51 (Linking Strategy to Business Optimization) and MGMT X410.53 (Organizational Transformation), which will be offered for the last time in spring 2017, and earn your BPO Specialized Studies certificate. View course schedule for dates and registration.


In recent years, organizations have been bombarded with a host of business improvement philosophies and methods, each with its own champions and critics. These methods, ranging from TQM to Lean and Six Sigma, when used in the right way and on the right projects, can drive rapid and sustainable improvement across an organization. When used incorrectly on the wrong projects, however, these same methods can result in sub-optimization and little, if any, improvement in overall, long-term economic performance. What is needed is a conceptual framework within which to consider the large numbers of choices available about how to improve – a business improvement framework, aligned with the company’s vision and strategic goals and specifically tailored to its organizational needs, to guide the planning, deployment and optimization of its critical business processes.

Business Process Optimization provides guidance on what to improve. Through the systematic identification of key value streams and business processes, the framework allows for the selection of business improvement programs and initiatives that will yield the greatest leverage and return on the organization’s business improvement investment.

This flexible Business Process Optimization framework provides the core foundation that allows an organization to identify its important business processes, evaluate their performance, establish improvement goals in accordance with its unique business needs, choose the right tools and methods to achieve those goals, and monitor the deployment and effectiveness of the resultant efforts.

By taking a systems view of the business processes in an organization, this fully online, short program offers a comprehensive, yet flexible solution to ensure that any organization could be better positioned to meet its challenges of quality on time, within budget and with confidence.

Specialized Studies Award Requirements

The specialized Studies Award is earned upon completion of three (3) required courses, offered sequentially, for a total of nine (9) units, equivalent to 90 hours of instruction, with a grade of “C” or better. To receive your certificate, submit a Request for Certificate after completing all program requirements. All requirements must be completed within five (5) years after the student enrolls in his/her first course. Students not pursuing the specialized studies program are welcome to take individual courses.

On-site Training Available

Our Corporate Training specialists can deliver this program or customize one that fits your organization’s specific needs. Visit Corporate Training or call (949) 824-1847 for information.

English Proficiency Requirement
All certificate programs at UCI Division of Continuing Education (classroom and online formats) require professional-level English language proficiency in listening and note-taking, reading comprehension and vocabulary, written expression, and oral presentation.

Stay Informed About
Business Process Optimization

IIBA Orange County Chapter members may receive a 10% discount.
Visit the IIBA-OC Chapter for more information.

IIBA Los Angeles Chapter members may receive a 10% discount.
Visit the IIBA-LA Chapter for more information.

Program Benefits

  • Demonstrate a deep understanding of the business side of process optimization to allow for better selection of business improvement projects
  • Identify, define and embed critical business improvement mindsets and behaviors needed for reinforcing business process optimization efforts
  • Design and deploy a business process optimization framework
  • Cultivate your interpersonal, communication, leadership and team-building skills to successfully reinforce business process optimization efforts
  • Develop strategies for organizational transformation through the adoption and implementation of new business improvement methodologies
  • Monitor, evaluate and quickly respond to business process improvement outcomes in terms of performance, impact and sustainability
  • Earn your specialized studies certificate in as few as four and a half months (just two quarters)

Who Should Attend

  • Business process/process improvement practitioners
  • Change leaders
  • Project managers
  • Business analysts
  • Middle-level managers who are new to process work but wish to advance their careers by taking on greater responsibilities
  • Entrepreneurial professionals who are not tied to large organizations

Advisory Committee

  • Mark Angelo, Director C-17 GISP Operations & Site Lead, The Boeing Company
  • Dan Jarmel, Director, Process and Quality Excellence, Pacific Gas and Electric Company
  • Pat Johnson, President, JVE Corporation
  • Joe Kausek, System Director of Performance Improvement, SSM Health
  • Ann Phillips, Quality Manager, Investigations, British Petroleum
  • Susan Schumer-Lurie, National Director of Quality Alliance Healthcare Services