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How to Communicate Effectively at Work (1.00 Unit)
MGMT X422.2
Research concludes that 85% of job success comes from having well-developed interpersonal skills while only 15% of job success comes from technical skills and knowledge.
Whatever your personality profile, your ability to interact effectively with customers, clients, colleagues, managers, and other stakeholders drives your career success and sustainability.
40-50% of those working in today's fast-paced technical or scientific fields, feel added pressure to project more typically-extroverted qualities in order to create rapport and solve problems. Essential communication skills such as speaking up, collaborating on a team, and resolving and managing conflict can be uncomfortable and all too easy to avoid.
This course addresses these differences by using the Everything DiSC Workplace assessment as a framework. At the end of this course, students will be able to:
- Define workstyle behaviors and communication strategies
- Practice skills for providing feedback and motivation to others
- Discuss differences between destructive and productive conflict
- Identify and describe individual DiSC workstyle behavior
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Effective Business Writing for Workplace Professionals (1.00 Unit)
MGMT X422.3
Your ability to write effectively is one of your most powerful tools in the business environment.
This class will help you organize your thoughts clearly so your ideas can be better understood by your specific audience. You'll discover the three primary types of business messages: positive, routine, and persuasive, as well as identify best practices for creating each type of message.
Your writing will improve as you learn how to select and use appropriate formats for your audience, choose correct graphic tools, eliminate clutter, and recognize strong business writing. You'll also learn to spot and correct the most common business writing pitfalls as you gain valuable experience drafting, writing, and revising your own business writing messages. Finally, you'll learn the latest trends in contemporary business writing.
After this course, participants will be able to:
- Jumpstart the process of getting started
- Recognize three types of writing tone of voice
- Apply best practices for various business documents
- Design documents and apply visual elements for readability
- Describe current business writing trends
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to be scheduled
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Business Applications of Excel (1.00 Unit)
MGMT X422.8
Essentials of Excel +++
Get more out of Microsoft Excel 2016: more productivity and better answers for greater success. This intermediate-level course brings together all the intensely useful knowledge you need: insights, techniques, tips, and shortcuts. You will learn to use Excel to successfully tackle financial forecasting, mortgage analysis, purchase order calculations, pro forma financials, capital budgeting and the effects of different economic scenarios on earnings.
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to be scheduled
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Leading Through Storytelling (1.00 Unit)
MGMT X422.14
Storytelling is one of our most powerful communication tools. However, many people don’t understand how to use stories to their advantage. To be an effective leader, you should know how to tell stories to inspire and motivate your team. This fun and interactive class will show you what makes an effective story, how to craft an engaging narrative, and how to connect to your audience through the power of your words.
You will leave having brainstormed, workshopped, and practiced telling specific stories that all leaders should have prepared including:
- How you got started
- A challenge you overcame
- What keeps you going
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to be scheduled
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Foundations of Leadership (1.00 Unit)
MGMT X497.43
Leadership is the process of influencing others in order to achieve organizational goals and bottom line results. Leaders today face many challenges including globalization, coping with rapid change, increased complexity, technological advancements and virtual teams. Yet leaders still need to effectively manage employees, inspire others, and shape organizational culture. This course focuses on the components of successful leadership, which includes both theoretical approaches and practical skills. Students will examine styles of leadership, approaches to leadership, and sources of power. Participants will also determine how to create vision, achieve organizational goals, manage conflict, and promote diversity.
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to be scheduled
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